Cancellations, Returns & Exchanges
For customized items, please contact us via email at email@example.com or whatsApp us at 84866511 within 24 hours from the time your order is placed. An administrative charge of $10 - $30 may be incurred for any changes made. We may be able to accept cancellations or changes only if the work has not been started/reversible. You may choose to make an additional order with the change. Please check your cart carefully before proceeding to pay.
Cancellation or changes to non-customizable products should be done within 48 hours from when you’ve carted out your orders. We will try our best to process your request. Please check your cart carefully before proceeding to pay.
Changes to the location of collection
Please contact us via email at firstname.lastname@example.org or whatsApp us at 84866511. Do note that changing of location means an addition of up to 14 days before your item is ready for collection. To reduce carbon footprint, this is only allowed to be done once for each purchase.
Failure to collect purchases when it was ready
All ordered items should be collected within 30 days from when "Your Order is Ready" email was sent. Artivity reserves the rights to sell the reserved item to other customers once it passes this period. Customers would have to wait for the availability of the item(s) again should this happen. If the item is a limited product, there will be no replacement, and a refund will be initiated.
If you could not pick the items up in time, please let us know your estimated collection date(s). We can extend the collection expiry to a later date.
For more information on this matter please refer to Section 7.6 in our Terms of Service. Or click here.
Refusal of Order
We reserve the right to withdraw any Products and/or Services from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein we may need to refuse to process an Order after we have sent you an Order Acknowledgement, which we reserve the right to do at any time at our sole discretion.
If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.
Each of our products are entirely handcrafted and curated on our own. With love and passion, we try to ensure that each piece is stunning.
We understand that sometimes, you may have moments of regret for the things you buy, so we do accept returns on some of our products.
Please check that your item(s) is/are eligible for returns.
We only accept returns of products from Art Boxes if the items are unused and not damaged.
Items from the Home Kit, Gifts Shop, Lil' Makers, and The Painting Shop, are ineligible for returns.
Return item(s) is/are not sale items, or purchased with a promo code, or purchased in a group buy, or purchased during flash sales.
Returns must be made within 20 days from the date you collected your item(s) for a full refund.
You may return the items at any Achievers Arts’ studios. A payment receipt must be presented during the return.
Please take note of our Operating Hours. We may be closed for public holidays and sometimes for company events. Do give us a call before coming down to prevent a wasted trip.
Should there be any defect or mistake in the order made by us, we will ensure a proper exchange for the customer.
1. Please check that your item(s) is/are eligible for exchanges.
We only accept exchanges of products from Art Boxes, Gifts Shop, and Lil’ Makers if we made a mistake on the item(s), has missing part(s), or is defective.
Items from the Home Kit, and The Painting Shop, are ineligible for exchanges.
Exchange requests must be made within 21 days from the date of purchase.
2. Please take clear photos and/or video of what you have received, a screenshot of your payment, preferred studio for the exchange to be done, and email them to email@example.com to facilitate the exchange.
3. After receiving an exchange approval, and ready for collection email from us, please bring along the item to be exchanged, and ready for collection email to the chosen studio for the exchange.
Studios Operating Hours
Pasir Ris Studio (Default):
📞 6951 1732
1 Pasir Ris Close, #03-102
E!HUB @ Downtown East
📞 6204 1662
1 Tampines Walk, #02-86
Our Tampines Hub
📞 6929 3225
11 Bedok North Street 1, #01-22
Heartbeat @ Bedok
Wednesdays to Fridays
12:00pm to 9:00pm
9:00am to 6:00pm
9:00am to 5:30pm